Q & A        

Q1: How long will it take for me to receive my package?

A: If you choose the economy shipping, it will take about 30-75 days for the delivery; if you choose the standard shipping, it will take about 18-26 days.

Q2: Why is the product I received inconsistent with the picture online?

A: Due to the eyelashes are 100% handmade, Every batch may have a slight different, include the shape, length, curling, thick etc. This is inevitable, Please forgive! If you mind, please buy cautiously.

Q3: Why do I receive a defective product?

A: Our products are strictly inspected before being shipped. If the product you received is unsatisfiedor defective, please send us a picture for the product and request a refund. We will give you a full refund to facilitate your repurchase.

Q4：The package never arrived, what should I do?

A: If you have not received the product, feel free to contact us and we will provide you with the contact information of your local carrier company. If you still do not receive the product after you contact the courier company, please inform us and we will process a refund for you.

Q5: I received the product, but I don't like it. Can I return it?

A: If you think the product is not suitable for you, you can apply for return and request a refund. Please fill in the shipping number for your retuning package following the instruction, so we can process your refund as soon as possible.

  If you have any questions about our products, please contact us as soon as possible and we will offer you a satisfactory answer! Hope you enjoy your shopping!Thank you!